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Some customers are currently experiencing problems downloading their resources. Please email info@planbee.com if you are affected and we will get your resources to you as soon as possible.
Some customers are currently experiencing problems downloading their resources. Please email info@planbee.com if you are affected and we will get your resources to you as soon as possible.

Platinum Membership Support Centre

Our guide to getting the most out of your unlimited access to planbee.com

Your 12-month Platinum membership entitles you to unlimited access to the entire PlanBee catalogue of lesson planning and resources at no extra cost. Once you've upgraded, you can checkout as normal, with any product(s) in your cart. They will all be automatically discounted to £0.00 and added to your account where you can download/re-download them at any time.

Important Information

Although all resources are free for Platinum members, you must still place an order to add resources to your account area. You can do this at any time, and as many times as you like, during your membership period. While your orders will be discounted to £0.00, you will still receive an order confirmation email/PDF invoice. This is your record for the transaction, and includes a link to download your resources.

All PlanBee accounts—including Platinum memberships—are single sign-on. This means that you have one username (the email address you provided) and one password (the one you chose) to access your account. To ensure multiple, duplicate orders are not placed (which would make it harder to find resources in your account area), we recommend appointing one member of staff as your PlanBee account administrator. They can then order and download resources requested by other staff, placing them on your school's network for them to access. This also helps avoid exceeding the automatic download limit (15 times per resource) that is in place on our system for security reasons. Your administrator can download the resources once from planbee.com, then other staff can access them on the school network at any time.

Please refer to our Terms of Service for more information about the limitations of use of resources ordered and downloaded by Platinum members.

Get help and advice from our teacher team

Our little team of resource creators are all experienced primary teachers. They're ready to help with any questions or issues you have with choosing and using PlanBee resources. We can also advise on how they might fit into your existing school curriculum, or how they can be used to build out a rich, varied and engaging curriculum with superb National Curriculum coverage. If you'd like to speak to our teacher team about anything related to teaching and learning with PlanBee, please drop us a line or use the live chat (when available).

FIND OUT MORE ABOUT PLATINUM MEMBERSHIPS

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