Hi Sam, I'm so sorry that you've had problems downloading this FreeBee. I have sent you an email with the resource attached. Please do not hesitate to contact us at email@example.com if we can help you with anything else.
Hi David, all of our resources are digital products, so you can download this FreeBee from your My Downloads area of your account when you are logged in. For your convenience this time, we have emailed you the template. If you have any further questions, please contact us at firstname.lastname@example.org - we will be happy to help.