Frequently Asked Questions (FAQ)
Quickly find answers to the questions we get asked the most
For more detailed, extensive information, check out the other, main sections of our Help Centre.
What file format are PlanBee resources, and are they editable?
All PlanBee resources are in the PDF file format, downloadable immediately after purchase (we never ship physical items – it's all digital). You can edit them using PDF editing software. Learn more about viewing and editing PlanBee resources.
Can I try before I buy?
Do I need to open an account to place an order?
Yes. All of your orders will be added to your account area. You can download them from there—whenever you need them—at no extra cost. If you don't have one, open a PlanBee account for free.
I have forgotten/lost my password, how can I reset it?
You can reset your password here. A password reset link will be emailed to you. If the email hasn't arrived in a few minutes, check your spam folder. If you continue to have problems let us know using the contact form or in the live chat.
Will my order be posted to me?
No, we never post resources. We never ask for a shipping address, so we couldn't, even if we wanted to! Every PlanBee resource is a digital product, downloadable immediately after purchase. Learn more about downloading and opening PlanBee resources.
Can I import the slideshow presentation into my Interactive Whiteboard software?
Yes you can! The simplest way is to use your IWB software's 'overlay' mode, however there are a number of other ways to use PlanBee resources in interactive display/slideshow software. Learn more about using PlanBee slideshows.
Something on the website's not working – what can I do?
Find answers to a range of common issues in the 'Something's gone wrong' section of the help centre. And of course, you can always get in contact with our friendly team who are standing by, ready to assist.
How/where do I apply a promo/discount code?
You can apply a valid discount code in one of two places, depending on what you have in your cart already. If you have items in your cart to which an automatic discount is applied (for example a volume discount or a sale offer), a field may appear in your cart for you to enter a promo code. If you see this promo code field on the cart page, please enter your code:
If you do not see this promo code field on the cart page, proceed to the checkout. Enter your promo code here:
If the code is valid and applicable, your cart/checkout subtotal will update to reflect this. Read our full promotional offers Ts and Cs.
Can I pay for a subscription to PlanBee?
Most educators simply sign up for a free account, then pay just for the resources they need. However, for schools (or individuals requiring large quantities of resources) we offer Platinum membership - an annual 'subscription' offering unlimited access to every single PlanBee resource for twelve months. Learn more about Platinum membership.
Where is my order? It's not been delivered.
Every single PlanBee resource is a digital product, meaning it is not physically shipped to you. They are available to download immediately after purchase. We never ship anything physically, and do not request shipping address information from you – meaning we couldn't post you anything even if we wanted to! Learn more about downloading and opening PlanBee resources.
Why am I seeing a warning when I try to download my resources?
Some of our files are larger than the 25MB. Files over this size cannot be scanned for viruses by Google, our file hosting provider. In these cases, Google displays a warning message, informing you of this. It is okay to disregard this message and continue to download the file anyway.
I don't have a printer, can I still use your resources?
Yes you can! If you don't have access to a printer have a look at this video to see how to annotate PDFs on a computer or tablet.
I spotted a mistake in a resource: what can you do about it?
Please let us know! All PlanBee resources are proofread, but occasionally, resources are left out of a lesson plan pack by mistake. We always supply missing resources as quickly as possible, often on the same day. Learn more about the PlanBee Bug Bounty.