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Frequently Asked Questions

Quickly find answers to the questions we get asked the most


What file format are PlanBee resources, and are they editable?

All PlanBee resources are in the PDF file format, downloadable immediately after purchase (we never ship physical items โ€“ it's all digital). You can edit them using PDF editing software. Learn more about viewing and editing PlanBee resources.


Can I try before I buy?

Certainly! Have a look at our free mini-schemes and sample lesson packs to see what our resources are like. We also have hundreds of free resources.


Do I need to open an account to place an order?

Yes. All of your orders will be added to your account area. You can download them from thereโ€”whenever you need themโ€”at no extra cost. If you don't have one, open a PlanBee account for free.


I have forgotten/lost my password, how can I reset it?

You can reset your password here. A password reset link will be emailed to you. If the email hasn't arrived in a few minutes, check your spam folder. If you continue to have problems let us know using the contact form or in the live chat.


Will my order be posted to me?

No, we never post resources. We never ask for a shipping address, so we couldn't, even if we wanted to! Every PlanBee resource is a digital product, downloadable immediately after purchase.


Can I import the slideshow presentation into my Interactive Whiteboard software?

Yes you can! The simplest way is to use your IWB software's 'overlay' mode, however there are a number of other ways to use PlanBee resources in interactive display/slideshow software. Learn more about using PlanBee slideshows.


Something on the website's not working โ€“ what can I do?

Find answers to a range of common issues in the 'Something's gone wrong' section of the help centre. And of course, you can always get in contact with our friendly team who are standing by, ready to assist.

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Can I pay for a subscription to PlanBee?

Most educators simply sign up for a free account, then pay just for the resources they need. However,ย we also have several different types of memberships, depending on your needs. You can pay once and then access all you need for the year. Learn more about memberships...


Where is my order? It's not been delivered.

Every single PlanBee resource is a digital product, meaning it is not physically shipped to you. They are available to download immediately after purchase. We never ship anything physically, and do not request shipping address information from you โ€“ meaning we couldn't post you anything even if we wanted to!ย Just log into your PlanBee account and download your order directly from your account area.ย 


Why am I seeing a warning when I try to download my resources?

Some of our files are larger than the 25MB. Files over this size cannot be scanned for viruses by Google, our file hosting provider. In these cases, Google displays a warning message, informing you of this. It is okay to disregard this message and continue to download the file anyway.


I don't have a printer, can I still use your resources?

Yes you can! If you don't have access to a printer have a look at this video to see how to annotate PDFs on a computer or tablet.


I spotted a mistake in a resource: what can you do about it?

Please let us know! All PlanBee resources are proofread, but occasionally, resources are left out of a lesson plan pack by mistake. We always supply missing resources as quickly as possible, often on the same day. Learn more about the PlanBee Bug Bounty.

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